HELP CENTRE
Guidance for every part of the journey.
Find practical answers about lobby discovery, registration, personal activity, game access, technical checks and keeping social play balanced.
Help topic
Finding a game
Use the public atlas to narrow the collection without creating a profile.
How do I find a particular title?
Enter part of its name in lobby search, select a category or change the sort order. The visible result count updates as you explore.
What do the lobby labels mean?
New, Hot, Exclusive and Jackpot are discovery labels for organising this selected collection. They do not imply cash value, public popularity or guaranteed outcomes.
Help topic
Registration and login
A free adult profile opens gameplay and keeps your own recent activity together.
Why is my date of birth required?
It is used to verify that registration meets the stated minimum age of 18. The check is based on the date supplied rather than an unchecked age statement.
What happens after I sign in?
When possible, the safe return route takes you back to the game you selected. Dashboard and Profile also become available from account navigation.
Help topic
Dashboard activity
Dashboard figures are calculated from successful starts in the current LuckyMeteors collection.
What counts as a game start?
A start is recorded when a signed-in profile launches one of the selected local games. Opening the same title again adds another start.
How is Most Played selected?
It is the game with the highest number of starts for your profile. If counts are equal, the most recently played title is used consistently.
Help topic
Game troubleshooting
Try these straightforward checks if a local game takes longer than expected to become ready.
A game is still loading. What should I try?
Refresh once, confirm JavaScript is enabled and use a current browser. You can safely return to the lobby and choose another title.
Can I play on a phone?
The platform shell, lobby controls and game frame adapt to mobile screens. Landscape orientation may be more comfortable for some individual game controls.
Help topic
Responsible Play
Free social play can still take time and attention, so limits and independent support remain easy to reach.
How can I keep sessions balanced?
Choose a time limit before starting, take regular breaks and stop when play is no longer enjoyable. Responsible Play offers more practical guidance.
Where is independent UK support?
Open Responsible Play for the real UK resources configured by the factory, including GamCare and NHS gambling-support information.
Help topic
Contact and privacy
Use the supplied operator channels for platform-specific support and data-controller questions.
How do I contact support?
Email help@luckymeteors.com with the page, device and a concise description of the issue. Never include your password.
Who handles data-controller enquiries?
LuckyMeteors is the supplied data controller. Send relevant privacy enquiries to contact@luckymeteors.com.